Banking apps and phone upgrades

My bank First Direct anticipating support issues with phone upgraders. I assume it's no accident this message was sent the day before the new iPhone went on sale.


Whilst the process of switching can be done in-app on a new device, if you trade-in your old phone before activating the new one a call to a contact centre (8am to 11pm) is required, which doesn't feel like I'm living the digital dream.

Smartphone users want better batteries

89% of Brits asked quoted battery life as an important smartphone feature: before brand name, high camera quality and 4G.

Online survey by GMI of 1000 UK smartphone users.

Online survey by GMI of 1000 UK smartphone users.

From the press release:

...battery life also influences the way people use their phone every day. More than one in ten say they run out of charge on their phone at least once per day and then have to wait to recharge it (12%) – a further 17% say this happens every few days.

With the majority of respondents rating the overall battery performance of their phone as poor or average (58%) and 59% having to recharge their phone at least daily (10% more than once a day, 49% once per day), it is clear that although battery life is a basic smartphone feature, it still has a huge impact on people’s perception of the overall quality of their phone. 

More than half of all smartphone owners turn off wifi/Bluetooth when they don’t need them to save battery life (56%), while 49% turn off GPS services. Minimising screen brightness and the use of games or apps when out and about are also popular battery saving strategies, particularly with 18-24 year olds (brightness: 61%, minimising games/apps: 52%). One in five respondents also use a battery saving app.

iMessage having a hard time accepting the break-up

I had problems porting numbers between operators (but staying on iPhone) but it seems leaving the Apple eco-system can also cause iMessage issues.

I recently switched from an iPhone to Android, and discovered shortly thereafter that my phone number was still associated with iMessage, meaning that any time someone with an iPhone tried texting me, I’d receive nothing, and they’d get a “Delivered” receipt in their Messages app as though everything were working as expected.

Update: Apple has a support document covering this. You're stuck with contacting Apple Support if you don't have your iPhone any more though.